Terms of Service

Last Updated: March 27, 2026

Welcome to Cloud House. By accessing or using our website https://shopcloudhouse.com (the "Site"), you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before using our Site or making a purchase.

If you do not agree to these Terms, you may not access the Site or use our services.

Overview This Site is operated by Cloud House ("we," "us," or "our"). Throughout the Site, the terms "you" and "your" refer to the user or customer. By visiting our Site and or purchasing from us, you engage in our "Service" and agree to be bound by these Terms.

Eligibility By using this Site, you represent that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any of your minor dependents to use this Site.

Products and Services Cloud House sells premium mattress toppers and related sleep products. All descriptions, pricing, and availability are subject to change without notice.

We make every effort to display products accurately, but we do not guarantee that product descriptions, images, or other content are error-free, complete, or current.

Orders and Payment By placing an order, you agree that:

  • You are authorized to use the payment method provided
  • All billing and shipping information is accurate
  • Prices are subject to change at any time

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or availability issues.

Shipping and Delivery Shipping times are estimates and not guaranteed. Delays may occur due to factors outside our control, including carrier delays or supply chain disruptions.

Cloud House is not responsible for delays caused by shipping carriers once an order has been dispatched.

Returns and Refunds Refunds or replacements are handled in accordance with our Return Policy, which is available on our Site. Please review this policy before making a purchase.

All return requests must be submitted within 30 days of delivery. Items must be returned in their original, undamaged condition. Cloud House is not responsible for any rips, tears, or physical damage that occur after delivery and reserves the right to refuse returns on damaged items.

Free Gifts Any complimentary gifts included with your order are non-returnable and non-refundable under any circumstances.

Accuracy of Information We strive to ensure that all information on our Site is accurate and up to date. However, we do not guarantee that all content is free from errors or omissions.

Any reliance on the material on this Site is at your own risk.

Intellectual Property All content on this Site, including text, images, logos, brand names, proprietary technology names, and design elements, is the property of Cloud House or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, or exploit any content without our express written permission.

Prohibited Uses You may not use the Site or its content:

  • For unlawful purposes
  • To violate any laws or regulations
  • To infringe on intellectual property rights
  • To transmit malicious code or harmful software
  • To interfere with the security or operation of the Site

We reserve the right to terminate access for any violation of these Terms.

Disclaimer of Warranties Our Site and services are provided "as is" and "as available." We do not guarantee that the Site will be uninterrupted, error-free, or secure at all times.

Cloud House makes no warranties, express or implied, regarding the products or services offered.

Limitation of Liability To the fullest extent permitted by law, Cloud House shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it.

Indemnification You agree to indemnify and hold harmless Cloud House from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Site.

Governing Law These Terms of Service shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which Cloud House operates, without regard to conflict of law principles.

Changes to These Terms We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Continued use of the Site constitutes acceptance of those changes.

Contact Information If you have any questions about these Terms, please contact us at:

Email: home@shopcloudhouse.com