Privacy Policy
Last Updated: March 27, 2026
Cloud House ("we," "us," or "our") operates the website https://shopcloudhouse.com (the "Site"). We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our Site.
Information We Collect
Device Information When you visit the Site, we automatically collect certain information about your device, including:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
As you browse the Site, we also collect information about:
- Pages or products you view
- Websites or search terms that referred you to the Site
- How you interact with the Site
This information helps us understand how visitors use our Site and improve the overall experience.
Order Information When you make a purchase or attempt to make a purchase through the Site, we collect certain information, including:
- Name
- Billing address
- Shipping address
- Payment information (processed securely by third-party payment providers)
- Email address
- Phone number
We refer to this information as Order Information.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, including payment and shipping
- Communicate with you regarding your order
- Provide customer support
- Screen orders for potential fraud or risk
- Improve and optimize our Site
- Send promotional or marketing communications, when you have opted in
Device Information helps us understand how customers interact with the Site so we can improve usability and performance.
Sharing Your Personal Information
We share your personal information with trusted third parties only as necessary to operate our business, including:
- Shopify, which powers our ecommerce platform
- Payment processors to securely process transactions
- Shipping and fulfillment partners
- Analytics providers such as Google Analytics
These third parties use your information only to perform services on our behalf.
We may also share your information to comply with legal obligations or respond to lawful requests.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember preferences
- Enable core site functionality
- Analyze traffic and performance
You can control cookies through your browser settings. Please note that disabling cookies may affect how the Site functions.
Behavioral Advertising
We may use your information to deliver targeted advertisements or marketing communications we believe may be relevant to you.
You can opt out of targeted advertising by adjusting your settings through platforms such as:
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your personal information
To exercise these rights, please contact us using the details below.
Data Retention
We retain Order Information for our records unless and until you request deletion, or unless we are required to retain it for legal or regulatory purposes.
Data Security
We take reasonable steps to protect your personal information. Payment details are handled securely by third-party providers and are never stored directly on our servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.
Contact Us
For questions about this Privacy Policy or how your information is handled, please contact us at:
Email: home@shopcloudhouse.com